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Policies

All items we sell require professional installation and or mechanical aptitude.  Please make sure you not only have the tools and instruction, but the comfort AND SKILL to complete the repairs without causing damage.

 We do not accept returns of products that are used, improperly installed or damaged and we are not responsible for any damage as a result of use or installation of our parts unless installed by LA SynthCo and warranty is expressed prior to purchase.

Any refunds given will only come after the item is returned and inspected by LA SynthCo at our facilities in Los Angeles, CA. All shipping is the responsibility of the customer and no shipping charges will be refunded by LA SynthCo unless refunded by the carrier . Photos are not acceptable in place of physical inspection even in cases of international orders. 

Restocking fees may apply, and any item refused return will be returned at the customers expense.

All items are tested for fit and function prior to shipment to guarantee our customers a high quality product.

Finished wood products (when available) take time to make as they are stained to order and may take several days before shipping depending on weather conditions.  If you have a restricted timeline, please ask before ordering.

We ship M-F.  Orders may take up to 3 days to ship (our mailman isn't the most dependable) so ask before ordering if you have a restricted timeline.

Any questions should be directed to us prior to ordering.

Sorry for all the scary words.  If you need assistance, please ask.  We're happy to help!